42 U.S.C. § 300gg–93

offices of health insurance consumer assistance; or

health insurance ombudsman programs.

To be eligible to receive a grant, a State shall designate an independent office of health insurance consumer assistance, or an ombudsman, that, directly or in coordination with State health insurance regulators and consumer assistance organizations, receives and responds to inquiries and complaints concerning health insurance coverage with respect to Federal health insurance requirements and under State law.

A State that receives a grant under this section shall comply with criteria established by the Secretary for carrying out activities under such grant.

assist with the filing of complaints and appeals, including filing appeals with the internal appeal or grievance process of the group health plan or health insurance issuer involved and providing information about the external appeal process;

collect, track, and quantify problems and inquiries encountered by consumers;

educate consumers on their rights and responsibilities with respect to group health plans and health insurance coverage;

assist consumers with enrollment in a group health plan or health insurance coverage by providing information, referral, and assistance; and

section 36B of title 26 resolve problems with obtaining premium tax credits under .

There is hereby appropriated to the Secretary, out of any funds in the Treasury not otherwise appropriated, $30,000,000 for the first fiscal year for which this section applies to carry out this section. Such amount shall remain available without fiscal year limitation.

There is authorized to be appropriated to the Secretary for each fiscal year following the fiscal year described in paragraph (1), such sums as may be necessary to carry out this section.